psychiatrist providing telehealth care

What is telepsychiatry?

Strengthen mental health from anywhere

May 28, 2021

Telepsychiatry is the practice of delivering mental health care through video and audio technology and can include a range of services.

  • Contact your behavioral health provider or primary care provider (PCP) to discuss your telepsychiatry options.
  • If you do not have a PCP or behavioral health provider, call the Customer Care Center number on the back of your membership card for assistance in picking one or visit wellfirstbenefits.com/doctors.

How Does It Work?

  1. Talk with your behavioral health provider or PCP to ask about a referral. A referral may be required.
  2. If your provider gives you a phone number, call to schedule an appointment. While scheduling your appointment, staff will walk you through the steps to prepare for your telepsychiatry appointment.

How Much Will It Cost?

  • Similar to visits at your primary care clinic, some visits are covered completely; other visits can have copayments or cost sharing that may count toward your deductible.
  • Refer to your Member Benefits Guide or call the Customer Care Center number on the back of your membership card for more information.

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